WLE Business Spa Retreat : General Information

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Sunday, February 28 - Sunday, March 6, 2016

Upon arrival at Airport: February 28, 2016

For those of you who have prepaid for roundtrip transfers from the airport:
You are picked up inside the Mexico City Airport, Benito Juarez Intl Airport, in the international arrivals area (note: there are two terminals). Our driver waits outside immigration and customs and has a sign. We strongly suggest you stand still until he finds you and identifies himself with a sign and your name. Remember if he is late, he might be picking up guests in the other terminal. IF YOU ARE THE EARLY ARRIVERS IN OUR GROUP, YOU NEED TO WAIT UNTIL THE LAST WOMAN ARRIVE. NEAR ARRIVALS ARE LARGE STEPS TO SIT ON, CARLíS JUNIOR WITH SEATS AND SLIGHTLY FURTHER AWAY A STARBUCKS AND OTHERS- most have wifi. (Trip to Hotel takes approx. 90 minutes- 2hrs depending upon traffic).

Check-in 4 pm (earlier if rooms are available);
Go to Special Group Check-in Desk in the Hotel Lobby

Fine calorie controlled spa cuisine is served in Teocali, across from the main hotel entrance; the spa lunch is served poolside in fine weather. Dress is casual.
Gourmet Continental and Mexican cuisine is served in The Veranda, located off the lobby in the Main Building. Daytime dress is casual; dinner dress is evening casual but many guests stay in their casual clothes. Days are warm and evenings can be chilly, bring appropriate clothing.

Breakfast 8-10AM Teocali and 8-11AM Veranda
Lunch: 1-3PM Teocali and 1-4PM Veranda
Dinner: 7-8:30PM Teocali

The restaurants are helpful in arranging for special dietary requests. There is a bar in the main lobby which serves traditional Mexican margaritas and other drinks at an optional charge.

Room service is available 8AM-10:30PM at an optional charge.
There is also early morning coffee, juice and fruit from around 6:30AM for the walkers.

Two nights we will be dining at La Cupula (included in your package), a gourmet restaurant located in a restored villa near the hotel. The Hotel will provide complimentary transportation to the restaurant.

Our Main Spa Area
Your treatment schedule is arranged at the Main Spa on the 5th Floor of the hotel from 9AM-7PM. We recommend you visit the Spa promptly. You will be given a robe to use during your stay. If you wish to purchase the robe, please ask at the Spa Desk. If needed, you may book an appointment with an English speaking doctor in the Main Spa area.

You will be given your treatment schedule after dinner on the night of your arrival; but you may change it as long as there is availability. You may also ask for different therapists if you wish a variety of massages. We suggest you begin with the schedule, then change after you learn about other activities at the resort.

Holistic Spa
The Holistic Spa is located behind the Movie Theater and Shop. You may swap your package treatments for partial credits here. There is a chart available in the Holistic Spa area. Holistic treatments are booked both in the Holistic Spa and at the 5th Floor Spa Desk

The Front Desk will assist you with Tennis information.

Fitness Center
The Fitness Center is located across from the Main Entrance, and is open 7AM-7PM. A personal trainer can be booked optionally. Fitness classes are listed on the door of the yoga room where you can find out times and schedules; aqua classes are usually on the schedule handed to you at orientation.

Fitness Classes
Exercise classes and guided morning walks change seasonally. Times are printed on a schedule, which is given to you at Sunday night orientation.

Bingo and Movies
The Bulletin Board in the main lobby lists daily times for Bingo and Movies and some people add requests for shared excursions or other like golf or card games.

Business Services
Wireless internet connection is available in the lobby with your own devices. The Front Desk will give you access information. A Business Center is adjacent to the Fitness Center. If you bring a smart phone and do not wish to incur roaming charges, you will need to turn off the roaming function on your device.

The Spa Desk will give you printed tipping suggestions. If you need a reminder of who did your treatments, a record is kept for you at the Spa Desk. (Groups have tipping included in their package price; however additional tips, at your discretion, are always much appreciated). Many women tip an additional $2-3 per service. We suggest you bring 100 $1 bills and that you either hand your tip to the service provider when she finishes your treatment or give the tips to the Spa Desk in a sealed envelope with instructions before you leave. The desk has a record of who worked on you.

Money Exchange
The Front Desk tries to accommodate all foreign exchange needs; however, during busy times, it might not have enough currency. Note: ATMís are available in town. Many vendors prefer cash over credit cards, especially in small stores and they will take $US dollars in small amounts.

Sightseeing Excursions and the Village
Fascinating excursions are offered. The Front Desk has a full list with prices and details. The village is located a short walk from the swimming pool exit. A small market and stores sell local crafts. Most merchants accept US Dollars; and again, there are ATMís in town.

Please reconfirm your airport transfer 24 hours before departure. If you are leaving early, you may order a packed lunch; please do so in the spa restaurant 24 hours ahead of departure. Remember the transfer time from Mexico City to the resort is 90 minutes to 2 hours traffic dependent.

Check Out Time
12PM (Noon) A guest book is provided at the Front Desk, please enter your email and comments.

Miscellaneous: Bottled water is in your room. Please ask if you need additional bottles. The hotel offers laundry service; a price list is in your room and it is quite reasonable.

Note: All times and schedules can change. Please ask our staff for any updates.